Satisfaction Guarantee

Peace of Mind

We're confident of our readers' abilities. In a recent survey, over 96% of 773 respondents said they would recommend us to a friend. Our customers are happy, they get the validations & accuracy they need from our carefully experienced psychics. Psychic Today appreciate that not everyone will connect with their chosen psychic. In instances such as these, we're happy to offer all our customers The Psychic Today Guarantee. No tricks, no hassle. All we ask is that you terminate your pre-paid call within the first 5 mins and complete the form below within 5 days.

If you would like to request a refund of your minutes using the Psychic Today Guarantee, please complete the form below. Upon completion, your request will be forwarded to a member of our customer service team for investigation, so please complete as much of the form as you can to prevent any unnecessary delay.

How to claim your money back and our terms

Becoming a psychic reader is not easy, we rigorously test all psychics who express an interest in working for Psychic Today and we turn away those that don't meet the high psychic standards we set ourselves during our recruitment process. However, we understand that there are occasions our customers may not always connect with every psychic, and on these occasions you are protected with the Psychic Today Guarantee.

To request a refund under the Psychic Today Guarantee, you must:-

(a) Terminate your pre-paid (credit/debit card) call within the first 5 minutes of your reading commencing and,

(b) Get in touch with our customer service team by completing the form below or calling us on +44 (0) 333 335 0297 where a customer service agent will complete it on your behalf, within 5 working days of terminating your reading.

The Psychic Today Guarantee does not apply to calls to our premium-rate services (090 in the UK) or SMS services (87777 in the UK) and are limited to 5 refunds per person per year. By submitting your request you confirm that you have read these terms in full and have provided us with enough information to:

(1) Find your account information

(2) Contact you if we have any questions that aid our investigation and/or to provide you with the outcome of your request

(3) Provide us with accurate information that helps us trace the call in question

Psychic Today have provided our customers with this Guarantee in goodwill and reserve the right to reasonably refuse a request made under the Guarantee at it's sole discretion and shall have no liability to you or anyone for the exercise of such rights.

Your statutory rights are not affected.

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