Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Terms of website use
YOU MUST BE AT LEAST 18 YEARS OLD TO USE OUR SITE AND MUST IMMEDIATELY CEASE USING OUR SITE IF YOU DO NOT SATISFY THIS AGE RESTRICTION.
Other applicable terms
By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Information about us
www.psychictoday.com is a site operated by Cellcast UK Limited ("We"). We are a company incorporated and registered in England and Wales with company number 04327957 whose registered office is at 33 Priory Road, Southampton, England, SO17 2HT
We are regulated by Ofcom, Phone-Paid Services Authority and the Advertising Standards Authority.
We are a limited company.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Your account and password
Before you can access many of the features on this site it is first necessary to create an account and satisfy our age verification procedures. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Please contact customer services for an explanation of some of our most popular services, how to use them and related pricing.
Please note that credits will expire if not used or topped up within 3 months of the date of purchase. If topped up within 3 months of the date of purchase unused credits will be carried forward to the next succeeding 3 month period and will expire at the end of that period unless once more topped up. This process will be repeated until the end of a 3 month period in respect of which you do not top up your credits, whereupon at the end of that 3 month period all unused credits will expire.
Depending on the service you wish to use, payment may be made using a credit card or your mobile. Please note that in order to benefit from our services we require you to satisfy our age verification procedures. premium rate calls
Calls to Premium Rate Numbers can cost up to £1.50 per minute plus your phone company’s access charge. Mobile calls to Premium Rate Mobile Numbers can cost up to £1.50 per minute.
Calls made using our pre-paid service with a credit/debit card are deducted from your Account Balance at a rate of £1.50 per minute. In the event you run out of Account Credit, you will be given the option to either:
a) Continue your call and accumulate Additional Minutes. Additional Minutes outside of your Account Credit are billed at a higher rate of £2.00 per minute and will be charged to your credit/debit card at the end of your call.
b) Terminate the call. You will be able to call our receptionists and top-up your Account Credit to resume your call at the standard rate.
To request a refund under the Psychic Today Guarantee, you must:-
(a) Terminate your pre-paid (credit/debit card) call within the first 5 minutes of your reading commencing and,
(b) Get in touch with our customer service team by calling us on +44 (0) 333 335 0297 where a customer service agent will complete it on your behalf, within 5 working days of terminating your reading.
The Psychic Today Guarantee does not apply to calls to our premium-rate services (090 in the UK) or SMS services (87777 in the UK) and are limited to 5 refunds per person per year. By submitting your request you confirm that you have read these terms in full and have provided us with enough information to:
(1) Find your account information
(2) Contact you if we have any questions that aid our investigation and/or to provide you with the outcome of your request
(3) Provide us with accurate information that helps us trace the call in question
Psychic Today have provided our customers with this Guarantee in goodwill and reserve the right to reasonably refuse a request made under the Guarantee at it's sole discretion and shall have no liability to you or anyone for the exercise of such rights.
Your statutory rights are not affected.
You must have permission from the bill payer to call and be 18+.
Calls are recorded.
If the onscreen presenter is busy you will be able to listen to her conversation until she becomes free. Your conversation will also be available to other callers to listen to.
You may receive marketing messages by SMS.
For how to stop a PRS you no longer require or if you need further assistance call 0333 335 0297
Service is provided by Cellcast UK Ltd
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site (including the Psychic Today trade mark), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
Rights you licence
When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with any service provided by this website and across different media including using such content to promote this website and any other services we make available
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact [email protected]
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
To contact us, please email [email protected] or call us on 0333 335 0297
Thank you for visiting our site.